Training Programmes

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Facilitator-led one day customer service training module for front line teams covering the six core Service Brilliance modules of: 

Team Working

Showing a positive attitude

Listening & responding

Making a connection

Problem handling

Handling difficult conversations

This one-day Service Brilliance training covers the core six modules (as above) but is tailored to hotels and restaurants. All the case studies, examples and role-plays are directly relevant to the hospitality industry.

Ideal for team meetings, this bitesized module helps teams understand what it takes to be a successful team, what are their individual skills and how they contribute to team success. £485 per session.