Training Programmes
Service Brilliance Express - One-hour Hospitality Training - Hospitality, Tourism, Leisure & Restaur
Service Brilliance Express is a one hour customer service training module for front line teams to delivery brilliant hospitality experiences based on the NUT model: Notice - Understand - Take Action.
- Ideal for seasonal , part-time or temporary workers, or industries with a high churn
- Ensures all staff know the basics of great hospitality
- Learn service skills to deliver great customer experiences from first impressions to last
- Simple and practical frameworks that are easy to execute
- Facilitator-led or train-the-trainer options available
Service Brilliance Skills Training - relevant to all sectors
Facilitator-led one day customer service training module for front line teams covering the six core Service Brilliance modules of:
Team Working
Showing a positive attitude
Listening & responding
Making a connection
Problem handling
Handling difficult conversations
Service Brilliance Skills Training for Hotels & Restaurants
This one-day Service Brilliance training covers the core six modules (as above) but is tailored to hotels and restaurants. All the case studies, examples and role-plays are directly relevant to the hospitality industry.
45 Minute Team Building Workshop
Ideal for team meetings, this bitesized module helps teams understand what it takes to be a successful team, what are their individual skills and how they contribute to team success. £485 per session.