Meet the team
Louise O'Shea
David Chin-Sung
Louise O'Shea
Louise has over 20 years’ experience in the service sector, with Royal Caribbean, Three, IHG (InterContinental Hotels Group) and British Airways. She specialises in Brand Strategy, Service Design and Employer Branding. Projects include developing and implementing a new service programme for Three and service programmes for Holiday Inn,
Louise has over 20 years’ experience in the service sector, with Royal Caribbean, Three, IHG (InterContinental Hotels Group) and British Airways. She specialises in Brand Strategy, Service Design and Employer Branding. Projects include developing and implementing a new service programme for Three and service programmes for Holiday Inn, Holiday Inn Express, Avid Hotels, InterContinental and Crowne Plaza.
Marc O'Shea
David Chin-Sung
Louise O'Shea
Marc has spent 15 years working closely with the Royal Household & event companies. He planned and delivered thousands of events, ranging from intimate private dinners to Royal weddings, funerals and the Coronation concert. His primary focus was to strike a balance between security measures and hospitality, ensuring an unparalleled guest
Marc has spent 15 years working closely with the Royal Household & event companies. He planned and delivered thousands of events, ranging from intimate private dinners to Royal weddings, funerals and the Coronation concert. His primary focus was to strike a balance between security measures and hospitality, ensuring an unparalleled guest experience at Royal events, and that the visitor journey through iconic Royal sites was entertaining while meeting all security protocols
Ali Powell
David Chin-Sung
David Chin-Sung
It was love at first sight on a school trip to the magnificent Peninsula Hotel in Hong Kong – from the minute she walked in the door to checking out. Over 25 years, Ali has found out exactly what it takes to create fantastic end-to-end experiences for customers, that make businesses succeed. Focuses on the hospitality and later-living sec
It was love at first sight on a school trip to the magnificent Peninsula Hotel in Hong Kong – from the minute she walked in the door to checking out. Over 25 years, Ali has found out exactly what it takes to create fantastic end-to-end experiences for customers, that make businesses succeed. Focuses on the hospitality and later-living sectors in the areas of commercial growth, marketing, sales, service, strategic planning, customer experience, trends & innovation.
David Chin-Sung
David Chin-Sung
David Chin-Sung
For the last 30 years, David led and supported a variety of high impact Learning & Development initiatives that have improved business results. Recognised internationally for his ability to engage and challenge both line level colleagues and senior leaders, he is a true people person. He is all about achieving results by focusing on pract
For the last 30 years, David led and supported a variety of high impact Learning & Development initiatives that have improved business results. Recognised internationally for his ability to engage and challenge both line level colleagues and senior leaders, he is a true people person. He is all about achieving results by focusing on practices that work and is recognised as a facilitator who consistently delivers business improvements.