A one-day course that can be delivered across two half days or one full day. We can facilitate the customer service training or train your trainers to deliver the course. This course provides the knowledge, skills and practice to master the fundamentals of brilliant customer service. Relevant for hotels, restaurants, travel and other sectors where face-to-face hospitality-style service is important.
At Service Brilliance, our philosophy is that great service is simple to do and can be learned. Great service can in itself be a differentiator, keeping your customers coming back time after time. Our customer service trainers can get your teams delivering brilliance customer service in no time.
Our facilitators are experienced professionals who are passionate about service. They have all worked in hospitality or customer facing roles. They bring real-world experience and are dedicated to helping teams learn the brilliant basics of service delivery.
Designed by hospitality experts, this programme has six modules, over five hours. Service Brilliance can be completed in one day or two half-days, for groups of up to 24 delegates. They will learn real skills that they can put into action immediately. Suitable for all industries.